In today’s application-centric marketplace, IT is under constant pressure to deliver the critical applications their customers expect—and to do it quickly, reliably, and securely. Whether apps reside in a datacenter or private or public cloud, the tolerance for downtime and slow performance is remarkably low. Key network and application functions, such as load-balancing, encryption, acceleration, and security, can be provided via Application Delivery Controllers (ADC), which are physical or virtual appliances functioning as proxies for physical servers. Adaptive has extensive experience supporting our customers on the selection, design and deployment of the leading ADC technologies and insuring that our customers leverage the full feature set of these complex devices in order to meet the highest levels of application performance, reliability and security.
Enterprise monitoring tools have traditionally fallen into the Application Performance Monitoring (APM) and Network Performance Monitoring (NPM) camps. The challenge is that both perspectives are needed in order to anticipate, alert, troubleshoot, and resolve issues that impact the end-to-end delivery of critical apps and data to customers. While it’s not uncommon to find IT groups pointing fingers at each other during a crisis, a new class of enterprise visibility tools that capture the real-time end-user-experience (EUE) along with detailed silo performance data will enable IT groups to immediately agree that a problem exists and know exactly who owns it. Adaptive has been helping customers select and deploy next-gen enterprise visibility tools for years in order to increase IT efficiency and decrease mean-time-to-resolution of critical problems.
Each year there are new enterprise tools to enhance security, improve enterprise visibility, and boost network performance. The challenge is that these tools require a ‘feed’ of data in order to function and the legacy route/switch architecture was never designed to support this capability. This has spurred a whole new generation of ‘packet processing’ devices that can ideally collect data off the network once and then seamlessly deliver the needed dataset over-and-over to the enterprise tools. There are many competing packet processing platforms on the market and it’s essential to choose the right features set so that your enterprise tools are populated efficiently and cost-effectively. Adaptive has the experience of helping our customers evaluate, deploy and manage these products.
Maybe you have a number of applications that run on disparate hardware platforms and are spread out over multiple data centers. Maybe some are more business critical than others. Maybe some are more reliable than others. From a high level, you don’t really know health of your services on a moment-to-moment or day-to-day basis.
When a problem occurs, you don’t always know where to look first, so you end up looking everywhere—pinging servers, diving into log files, packet captures, service checks, and page-load times, then moving on to the next step in what you think is the application-delivery chain.
Or maybe this isn’t you. Maybe you have a few of monitoring tools in place today, but they’re poorly integrated, don’t provide you with business context, aren’t comprehensive, and you really don’t use them until a customer alerts you to a problem.
Either way, what you need is proactive intelligence. You need to understand end-to-end performance and how to pre-empt problems before they become outages. You need to get ahead of capacity demands so you’re not caught off guard with last-minute changes and budget requests.
You need operational intelligence; you need total visibility.
The first leg is Machine Data—essentially logs. What are your computers saying to you? In most cases, your servers and applications will tell you when they’re having a problem. If you’re listening you can respond.
The second leg is Wire Data—the traffic on your network. By analyzing network packets for information about how different components of your application delivery chain are responding to each other, you get a non-biased, holistic view of how the application is behaving from the end-user perspective. You can also see how dependent elements respond to each other.
The third leg is Deep Application Visibility, often called byte-code instrumentation. This is the bread and butter of Application Performance Monitoring. APM allows you to instrument running code on each of your application servers. Most APM solutions support Java, .NET, and Node.js. Some also support Ruby, PHP, Python, and other modern application frameworks.
The end goal of Operational Intelligence is to gain the same level of visibility of your complex IT environment that a race-car driver has of their car, or an airplane pilot has of their flight systems.
Adaptive Integration works with innovative IT solution providers who are carefully selected. We pride ourselves on comprehensive knowledge of our solutions. Contact us today to talk about your specific requirements.